Frequently Asked Questions

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page

1. Do you accept returns or exchanges?

No, all sales are final. Final sale items cannot be returned for exchange, refund, or credit. For our full refund policy, click here.

2. The item I purchased in-store is damaged or defective. Am I able to return it?

We highly recommend you check your items for any chips or cracks before you leave the shop. Once the item leaves the store, we can't accommodate for any issues. If you have any issues with an online order, please don't hesitate to reach out to us on the respective platform!

3. Do prices differ in-store and online?

Yes, prices do differ between in-store and online. We wanted to make it easier for those who can't visit us in person to still enjoy our Talavera. Our online prices account for factors like shipping, packaging, and platform fees, as well as the extra care we take to ensure your pieces arrive safely and in perfect condition.

4. Do you have any discounts or sales?

While we make sure to price ourselves competitively, we may offer discounts or giveaways. Make sure to follow us on Facebook or Instagram to stay tuned.

5. What materials are used to make our Talavera products?

All of our pottery is either ceramic-glazed terracotta or glazed ceramic.

6. What is the difference between baked clay glazed in ceramic and terracotta?

Ceramic-glazed clay has a smooth, waterproof finish, making it ideal for indoor planters, decorative tiles, and tableware since it resists water and stains. Terracotta, on the other hand, has a natural, porous surface, which allows for breathability but can absorb moisture and stain easily, making it more suitable for rustic decor. While glazing adds durability and vibrant color options, unglazed terracotta offers a classic, earthy aesthetic.

7. Do you offer gift cards or gift certificates?

We offer gift certificates for in-store use, and gift cards for use on our website. They're the perfect gift for plant and Talavera lovers! To purchase a gift certificate, visit us at our store. For gift card and gift certificate terms and conditions, click here.

8. Do you have social media accounts?

Yes, we do! We love sharing new products and events. You can follow us on Facebook or Instagram!