Talavera Pottery
Shipping
Delivery
Returns & Exchanges
Product Details & Care
Pricing & Discounts
Online Orders
What is Talavera pottery?
Talavera pottery is a traditional form of Mexican ceramic art, known for its vibrant colors, intricate patterns, and cultural heritage. Each piece is handmade and hand-painted by skilled artisans, making it a unique addition to any space.
What materials are used for your products?
All of our pottery is either ceramic-glazed terracotta or glazed ceramic. We also have some tin art from Mexico! We hope to add terracotta/ baked clay pottery for those that love a rustic look.
What is the difference between ceramic-glazed clay and terracotta?
Ceramic-glazed clay has a smooth, water-resistant finish, making it ideal for indoor planters, decorative tiles, and tableware since it resists water and stains. Terracotta, on the other hand, has a natural, porous surface, which allows for breathability but can absorb moisture and stain easily, making it more suitable for rustic decor. While glazing adds durability and vibrant color options, unglazed terracotta offers a classic, earthy aesthetic.
Where are your products made?
Our products are handcrafted and hand-painted by talented artisans in Guanajuato and Puebla, Mexico. We work closely with these artisans to bring you authentic Talavera pieces.
Are all items handmade?
Yes, all our items are handmade. This means each piece is unique and may have slight variations or imperfections that add to its charm and authenticity.
Do you offer custom or personalized orders?
We do not offer personalized items online. Our brick-and-mortar location has a larger selection to choose from. If you're interested in seeing more designs of an item, please reach out to us so we can build a custom order for you.
Can I see more pictures of an item before purchasing?
Absolutely! Feel free to message us if you'd like additional photos of a specific item, and we'll be happy to provide them for you.
What are your shipping rates?
We offer free standard shipping for contiguous U.S. orders. Shipping rates for non-contiguous U.S. locations are calculated at checkout.
Do you offer free shipping?
Yes, we currently offer free shipping on all products within the contiguous U.S.
Do you ship internationally?
At this time, we only ship within the United States, including territories like Puerto Rico and the U.S. Virgin Islands.
Do you ship to P.O. boxes or APO/FPO addresses?
While we can ship to P.O. boxes via USPS, we do not ship to APO/FPO addresses at this time. If possible, please provide a physical address during checkout.
What should I do if my package arrives damaged?
Please contact us within 72 hours of delivery with photos of the damaged items, packaging, and your order details. We’ll do our best to resolve the issue quickly.
Do you offer local delivery?
Yes, delivery may be available to your address. Local delivery within a 50-mile driving distance of our location may be available for an additional cost. Please contact us before placing an order to confirm.
How much is the local delivery fee?
The local delivery fee is determined by the third-party courier based on the package's weight, size, and delivery distance.
Where do you offer delivery to?
Local delivery is available for online orders within a 50-mile driving distance of our store. Some neighboring cities eligible include Moreno Valley, Perris, Menifee, Lake Elsinore, Redlands, Colton, Fontana, Corona, Chino Hills, Corona, Anaheim, Santa Ana, Irvine, and more! Please chat with us so we can confirm delivery options with you.
How does the local delivery work?
We use a third party to fulfill local delivery orders. They contract gig drivers who pick up and deliver orders. Same-day delivery is based on the couriers' availability.
Can drivers help me move my products inside?
Drivers are not movers and do not cross the threshold while delivering.
If you have a large or heavy item that requires lifting, make sure you have someone at the drop-off location to unload the item as needed.
Please make sure to the address is secure. We are not responsible for lost or stolen deliveries after they've been successfully delivered.
Do you accept returns and exchanges?
No, all sales are final. Final sale items cannot be returned for exchange, refund, or credit. Please ensure you’re happy with your selection before purchasing. For our full refund policy, click here.
The item I purchased in-store is damaged or defective. Am I able to return it?
With handcrafted and hand painted items, slight imperfections, quirks, and color variations are a natural and beautiful part of the artistry.
Nonetheless, we highly recommend you check your items for any chips or cracks before you leave the shop. Once the item leaves the store, we can't accommodate for any concerns. If you have any issues with an online order, please don't hesitate to reach out to us on the respective platform!
An item from my online order arrived damaged. What are my next steps?
We're really sorry if your order arrived damaged. Please reach out to us via contact form or live chat within 72 hours of delivery so we can assist. Be sure to include:
- A detailed description of the problem.
- Photos of the damaged item(s) and the condition of the packaging.
- Your order number or proof of purchase
Are your items microwave-safe or dishwasher-safe?
Many of our items are not microwave- or dishwasher-safe due to their delicate ceramic coating. We recommend handwashing them with mild soap to preserve their beauty and longevity.
Are the tiles suitable for outdoor use?
While our tiles are beautiful for indoor use, they are not frost-proof and should be protected from freezing temperatures and excessive moisture.
Can your products hold hot liquids or food?
Our kitchenware and serveware pottery are safe for serving food or beverages, but we recommend avoiding sudden temperature changes to prevent cracking. They are not designed for direct heat.
Are your products frost-proof?
No. While some products may be frost-resistant, others may only have a partial layer of ceramic glaze. The external ceramic glaze works to prevent color fading and provides an extra layer of protection against chipping and cracking. However, this leaves the inside vulnerable to water and weathering. We recommend bringing them indoors during freezing weather to prevent damage.
How do I care for my Talavera items?
Clean your Talavera items with a damp cloth and mild soap, avoiding abrasive cleaners. Protect them from extreme temperature changes and excessive moisture for lasting beauty.
Do the colors fade over time?
The colors on our Talavera pieces are long-lasting when cared for properly. Avoid prolonged exposure to direct sunlight to prevent fading.
Do online discounts apply in store?
No. We handle the lowest and most competitive prices in store. This means sales and promotions are rare. Online discounts are only available through the respective platform in which they are found.
Do online prices and store prices differ?
Yes, prices do differ between in-store and online. We wanted to make it easier for those who can't visit us in person to still enjoy our Talavera. Our online prices account for factors like shipping, packaging, and platform fees, as well as the extra care we take to ensure your pieces arrive safely and in perfect condition.
Do online prices differ among platforms?
No, regular prices remain the same across all our platforms, but our website allows us to offer extra discounts! Since platform fees vary, shopping directly through our site helps us pass those savings on to you through our Loyalty Program. Joining is free!
Can multiple discounts combine/stack?
No. While our free shipping offer combines with nearly all promotions automatically, other promotions do not combine with each other. This includes but isn't limited sitewide discounts, promo code discounts, and sale items.
Can I use more than one discount code per order?
Only one discount code can be applied per order.
I entered the wrong shipping address. How do I change it?
We kindly ask that you double-check your information to ensure accuracy before placing your order.
If you’ve entered the wrong address, please contact us as soon as possible. We process orders quickly to ensure timely delivery, so changes cannot be made once the order has shipped. While we’ll do our best to assist, we cannot be held responsible for orders shipped to an incorrect address that are marked as delivered. Thank you for your understanding.
I purchased a gift card online through your website. Can I use it in store?